The Clinical Council is clinician-led team who provides a direct link between primary health care providers and the WQPHN Board to inform the planning, evaluation and performance functions of the PHN.
The Consumer Advisory Council is made up of a diverse group of consumer representatives from across the Western Queensland region providing a community perspective on these functions.
The objectives of the combined Councils are to work collaboratively with WQPHN staff and advise the WQPHN Board directly in relation to service planning and design, service delivery, monitoring and evaluation.
For the first time in 2 years members of the Clinical and Consumer Advisory Council came together in Brisbane in early November. While COVID-19 has allowed the Councils to meet via Videoconference, face-to face-meetings are still invaluable.
The meeting content was co-developed by the Councils, who have matured as a group to both contribute issues of importance to their regions and contribute to the decision-making process alongside the WQPHN.
Dr Rosie Geraghty - Chair of the WQPHN Clinical Council & owner of Maranoa Medical Centre, Roma:
The 2021-2022 year has seen the Clinical and Consumer Advisory Councils meet both face-to-face in November 2021 and via Zoom videoconference in 2022. Important updates regarding the COVID-19 response, WQ Health Care Home, data management programs, diabetes management and HealthPathways to name a few were discussed. We were excited to see the new headspace centre open in Roma with the aim to improve mental health outcomes for our youth. The face-to-face meeting enabled a review of membership and Terms of Reference for the Clinical Council.
I wish all members the best as they continue their good work for the consumers in Western Queensland.
John Palmer OAM, Chair of the WQPHN Consumer Advisory Council:
I am again pleased to be part of the Consumer Advisory Council for 2021-2022, despite COVID-19 disrupting our attempts to meet in person for another year.
This year saw members from the Clinical and Consumer Advisory Council participating in the interview process for two new Board Directors, where we were invited to attend. I am looking forward to representing the WQPHN Councils at the upcoming Health Consumers Queensland (HCQ) Annual Forum in October 2022.
As always it is a pleasure to work with a proactive and passionate team, led by CEO Sandy Gillies and we look forward to the next year.
Engagement via our online Communication channels has continued to grow in 2021-2022, led in part by the ongoing presence of COVID-19, and our continued focus towards producing local content of our people in our regions and the use of video format.
Electronic Direct Mail (EDM)
Regular direct email communications such as the the quarterly “WQPHN Bush Telegraph” newsletter and Fortnightly "Message Stick" were the best performers, followed by the weekly COVID-19 update for primary health care clinicians.
The average open rate (how many recipients opened emails) and click rate (those who clicked on links within emails) have increased from the previous year.
The WQPHN Facebook page as WQPHN's primary social media platform has again experienced exponential growth over the past year, with a 79% increase in engagement (people who “like”, comment on or share posts) and a 118% increase in reach (people who see our posts).
WQPHN Facebook page has seen an increase of 15% of people who 'follow' the page compared to the previous year. This equates to an additional 1,613 people.
Top 3 Facebook videos 2021-2022
#1 - Psyches on Bikes Wrap-up
#2 - Message Stick 29 October 2021
#3 - Jibber Jabber rolls on
Development of our Innovate Reconciliation Action Plan (RAP) commenced in 2019. RAP activities were led by our Reconciliation Working Group (RWG) with the assistance of Reconciliation Australia and Donna Jeffries (Wirajuri), Yindyamarra Consultancy. Our first RAP was approved by Reconciliation Australia in December 2021.
Our Innovate RAP is a commitment that WQPHN will do things differently and take practical steps within our organisation to improve our knowledge and understanding of the Aboriginal and Torres Strait Islander peoples within our region.
The RWG membership includes representatives from across the PHNs internal working units; the Board and the Clinical and Consumer Advisory Councils; and representation from our Nukal Murra Alliance (NMA) partners.
Working group meetings were held during 2021-22 to establish the governance and internal reporting mechanisms that would enable the successful implementation of the RAP. To track our progress against the deliverables we had committed to, a score card report was also developed to update staff and the Board on its progress.
Key achievements include:
- Review of HR policies and procedures to identify anti-discrimination provisions
- Identify opportunities to remove barriers to staff participating in NAIDOC Week
- Submission of our first Impact Measurement Report
- Participation in the Workplace RAP Barometer survey
- Promotion of National Reconciliation Week and its incorporation into Service Provider contracts for 2022-23
- Promotion of NAIDOC week