General Practice Support

General Practice Support

Western Queensland PHN’s Primary Health Care Support program is dedicated to supporting the General Practice model of care including multidisciplinary care and integration across sectors and geographies. The program provides a wide range of support to general practices, clinics and services including general practitioners, practice employed nurses, practice managers and practice staff, locum doctors and students, allied health providers, indigenous health workers and other primary care providers to promote optimal clinical and health outcomes. 

WQPHN aims to improve the quality of care and practice systems by providing tools, information and assistance for creating a whole of practice team environment, chronic condition management (CCM), and the use of MBS item numbers, practice incentive payments (PIP), accreditation, systems management, immunisation, digital health, telehealth and specialised health and business management resources. 

The Primary Health Care Support and Capacity Building Program aim is to: 

  • Promote and support a General Practice based model of care with a multidisciplinary and integrated team approach to primary health care.
  • Support the adoption of best practice methods to improve quality of care
  • Provide access to quality tools to support quality improvement and data management initiatives
  • Support and improve the uptake of practice
  • Assist practices in the understanding and meaningful use of Digital Health systems in order to streamline the flow of relevant patient information across the local health provider community
  • Support health information management to inform quality improvements in health care, specifically the collection and use of clinical data within practices
  • Support healthcare providers to navigate, set up and connection to My Health Record
  • Promote the use of the National Health Services Directory and the National Endpoint Location service and establish effective ways of keeping them up to date
  • Promote availability of refreshed training resources and access to face-to-face and online training
  • Respond to or coordinate requests for support and training
  • Provide advice to primary health care providers on changes in PIP incentives
  • Provide access and information about career pathways and education for primary health care providers and staff
  • Enhance and promote health pathways between providers, services and patients
  • Support can be provided via on-site practice visits, webinar, phone, email, fax and post. 

On-site assistance can be one-on-one or in small groups at a time that suits the practice. 

Primary Health Care Coordinator Details

Shelly Reynolds (PCCD Senior Manager and Central West Region)

Amber Scott (South West Coordinator)

Roderick Wright (First Nations Practice Support Coordinator)

Sarah Carige (North West Coordinator)