GP Smart Referrals

Smart Referrals

Almost 2 million referrals are received by Queensland Health Services every year, most by post or fax. These may not get to the right place or may not include all of the information required to facilitate effective patient care. Queensland Health has created a paperless solution that is simple, integrated, and secure, allowing GPs to create and submit digital referrals to a Queensland Health facility.

• Key features

  • Condition‑specific templates that auto-populate required test results from the patient's file in practice management software, ensuring nothing is missed, reducing double handling, and saving time.

  • Easy attachment of documents from clinical software. The system can accept large files (up to 5 MB per file) and a variety of file types e.g., images, PDF, Word documents.

  • Comprehensive service directory, listing locations where services are offered.

  • Tracking and receiving of electronic updates into the practice management software about a referral's place in the continuum. The general practitioner can track and follow up a referral, ensuring it is not misplaced or duplicated.

  • Integration with HealthPathways.

• REGISTER

  1. Complete registration form and sign the terms of access agreement.

  2. Install Smart Referrals in practice management software.

  3. Arrange Smart Referrals training and Go-Live.

  Please return completed forms to DDH-SmartReferrals@health.qld.gov.au.

• CONTACTS AND SUPPORT

  For technical support, contact the Queensland Health GP Helpline on 1300‑478‑439 (option 2, Smart Referrals).

  For localised support, contact:

  North West Hospital and Health Service

  • Dr Ugen Naiker – Director, Innovation, Improvement and Planning (IIP)

    Email – ugenthiri.naiker@health.qld.gov.au

  • Michelle Hughes – A/Business Practice Improvement Officer – Outpatient Services

    Email – michelle.hughes2@health.qld.gov.au

  • Dr Erica West – Rural Generalist, GP Liason Officer

    Email – erica.west@health.qld.gov.au

  South West Hospital and Health Service

  • Annmarie McErlain – Director Clinical Analysis and Service Outcomes, SWHHS

    Email – annmarie.mcerlain@health.qld.gov.au

  Smart referrals is not currently available in Central West

• FEEDBACK

  To provide feedback on Smart Referrals, complete this form and email it to digitalhealth@wqphn.com.au and CEQ_SmartReferrals@Health.qld.gov.au. 

• RESOURCES

  Smart Referrals Resources – Training materials, including user manuals, quick reference guides and videos

  QHEPS Smart Referral Resources