Head to Health

Head to Health

Overview

Head to Health is a free mental health service funded by the Commonwealth Government, for people who are experiencing stress, anxiety and other mental health issues.

Anyone can access Head to Health and a GP referral is not required.

Head to Health can help you navigate mental health, suicide prevention service and alcohol and other drug services.

Call 1800 595 212  - Monday to Friday: 8.30am to 5pm (except public holidays)

When you call a trained mental health professional will talk to you and help direct you to an appropriate service. 

This is not a crisis service. If you need immediate help or are at risk of harm to yourself or others call 000.

For urgent support, call Lifeline 13 11 14 or SuicideLine 1300 651 251.

Services are free and provide mental health support delivered by trained teams of mental health professionals.

 

Frequently Asked Questions

  • Q. How to contact Head to Health services

    Anyone can contact Head to Health by calling 1800 595 212, Monday to Friday, 8.30am-5pm. A trained mental health professional will ask you a range of questions to ensure your needs are appropriately identified, and from there they can direct you to the right service.

    There is no after-hours or emergency mental health advice or support. In case of emergency, call 000. For urgent support, call Lifeline 13 11 14 or SuicideLine 1300 651 251. 

  • q. who can contact head to health?

    Head to Health is for all people. It is for anyone of any age, including children, young people and older adults, whose mental health is suffering.

  • q. who can refer to head to health services?

    Anyone can refer to Head to Health. Support/services are accessible to everyone, at no cost. A Medicare card, ID or Mental Health Care Plan is not required. The team at Head to Health intake are clinicians who use the Initial Assessment Referral Decision Support Tool (IAR-DST) to make an assessment and refer people into the appropriate type of service, with their consent.

  • q. how much are head to health services?

    There is no cost for using the Head to Health central 1800 595 212 intake, advice and referral service. However, if we believe you will benefit from support from another provider, where possible, we will ensure this is also a free or low-cost service.

  • Q. how is Head to Health different from other mental health support services?

    Sometimes finding the support you need can seem overwhelming. Rather than jumping straight into a service that might not suit you, it can be helpful to talk to someone who can guide you to the right service for you. Staff on the 1800 number are trained clinicians and are like tour guides for the mental health world – they know which care options are out there, so they can help you find the best solution.       

For more information, visit the Head to Health website.

24/7 Crisis Line Services

If you need urgent support, call:

Lifeline: 13 11 14

Suicide Call Back Service: 1300 659 467