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Any healthcare organisation, whether a large, multi-clinic medical practice or a solo private provider, must have a My Health Record security and access policy in place if registered to participate in the My Health Record system. Maintaining and promoting this policy is an important way of ensuring that the system is used safely and responsibly by staff. 

There are several useful resources to assist you with developing or maintaining your policy and meeting the ongoing participation obligations. A key requirement of any healthcare organisation’s policy is to ensure that users of My Health Record receive training before being authorised to access the system. The training should include how to use the system accurately and responsibly, legal obligations of the healthcare provider organisation and people who access the system on behalf of the organisation and the consequences of breaching those obligations. Users need to understand when they can view or upload information to My Health Record as well as the appropriate and lawful use of the emergency access function.  

The Agency has a recommended training list that may support your organisation in meeting this requirement: 

  • Find out more about My Health Record and the benefits of using it here 
  • Access the free eLearning module here 
  • Learn more about developing and maintaining a My Health Record security and access policy for your organisation here 
  • Answers to frequently asked questions are available here 
  • Information on the my health app is available here 
  • There are over 1.1 Billion documents in the system. View statistics and insights here

Contact for support. 

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