COVID-19 Consumer Information

General Information

Aged Care Information for Community

    Mental Health Information and Resources

    Help and assistance for Consumers

    Healthdirect Australia has worked with the Department of Health to establish the Coronavirus Health Information Line on 1800 020 080 for non-clinical information about the COVID-19 to the public.

    The original healthdirect helpline on 1800 022 222 is to speak to a registered nurse who will triage callers with symptoms. 

    Due to unprecedented high number of callers to both lines, people can also find answers to common questions at the healthdirect website coronavirus hub.

    Official Australian COVID-19 app & WhatsApp channel

    Official app

    The Australian Government has released an official app with the information you need to know about coronavirus (COVID-19).

    Download the “Coronavirus Australia” government app in the Apple App Store or Google Play.

    Official WhatsApp channel

    The Australian Government has started an official WhatsApp channel with the information you need to know about coronavirus (COVID-19).

    Message +61 400 253 787 or go to in your web browser to get coronavirus information you can trust from the official Australian Government chatbot.

    WhatsApp is available from the Apple Store or Google Play.


    Additional Help and Assistance

    Confidential 24/7 online and telephone assistance is available on the following links:

    Health Direct - 24/7 Telephone online - 13 HEALTH (13 43 25 84)

    For further information on COVID-19 (24 hours) contact the Coronavirus Health Information Line on 1800 020 080.

    Call the healthdirect helpline on 1800 022 222 

    24/7 Crisis Line Services

    Lifeline: 13 11 14

    Suicide Call Back Service: 1300 659 467